Privacy & Cookies
WHY WE COLLECT CUSTOMER INFORMATION
Saddlesdane collects customer information to communicate with our customers about our brand, products, services, and promotions as well as to facilitate purchases from our website. We collect information including your name, e-mail and postal address that you provide to us when you register or make a purchase. We also monitor site use and traffic patterns to improve our website design and the products and services we offer. Saddlesdane recognises that it must maintain and use customer information responsibly.
WHAT OTHER INFORMATION DO YOU COLLECT?
We collect three types of information about you.
- When you make a purchase we collect the contact and address details relevant to the order
- If you opt-in to receive further information, offers and promotions from us either by email or post, we collect and store your contact details relevant to the way you have asked to be contacted
Very occasionally we may offer a joint marketing campaign with a trusted partner and the campaign such as a competition of cash back offer will require the sharing of some data. If this is the case you will be asked for consent prior to a purchase and the use of the data will be explained.
We do not hold credit or debit card details for you, these are processed by card processing companies or Paypal. If you do pass card information over the phone for a telephone order please note it will be immediately destroyed after entry into the card machine.
When you place an order it may be necessary to share some of your information such as delivery address with our trusted supplier for the fulfillment of your order. This is particularly the case on larger items shipped directly from the factory. As with the sharing of your address details to couriers, including the Royal Mail and DPD, we do not expect or grant any rights to these partners to hold your data other than the fulfillment of your order. By placing an order you accept this is a necessary part of the order process.
From time to time for warranty claims or to seek additional information about a product, we may have to pass your details to a manufacturer. We will only do so where required to do so to assist with your rights as a consumer or when requested to do so by you.
Your data and information is yours to control as you wish. At any time you have the right to:
- Access to the personal data we hold about you. Any access request may be subject to a small fee.
- The correction of your personal data when incorrect, out of date or incomplete.
- That we stop using your personal data for direct marketing
- That we stop any consent-based processing of your personal data after you withdraw that consent.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
You have the right to stop the use of your personal data for direct marketing purposes at any time. You can write to us or email us here. You can also click the unsubscribe link on our emails.
In cases where we are holding your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue holding your personal data until the issue is resolved.
HOW LONG DO YOU HOLD PERSONAL DATA?
For data collected during a transaction, be is a sale or return of goods we will hold your data for no more than 6 years from the end of the company last financial year, this is to comply with HMRC accounting rules. For information collected during a marketing sign up, we will hold this until you request to be removed from our database. You can at any time do this after sign up by either using the email opt out at the bottom of an email or via a separate email here or calling us.
IS MY PERSONAL INFORMATION SAFE?
Saddlesdane utilises the latest Secure Server Software (SSL) and is Payment Card Industry (PCI) compliant to ensure that all personal information remains private and secure. Saddlesdane will not rent or sell your e-mail address or personal details for any reason. We treat customer confidentiality with the highest priority. By registering your information with us, you consent to Saddlesdane sending correspondence regarding the website and our stores to the e-mail address that you have registered. If you have registered to receive email newsletters from us, you can remove your email address from our list at any time by using the links in the emails we send you to log onto your account to change your preferences. Alternatively, you may contact us to request removal. Please include your e-mail address along with your full name and we will remove you from our mailing list. Please allow 7 working days for the full removal process to take place. Saddlesdane complies with the standards, procedures and requirements detailed in the Data Protection Act.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure those third-party business partners' to whom we transfer any data will provide sufficient protection of that personal information.
Using cookies for this purpose limits the number of times you see an advertisement as well as helping us measure the effectiveness of any advertising campaign.
Whilst like most other websites use anonymous cookies to help improve the user experience, analytics and to show targeted information after your visit we understand you may not want to receive this, it is possible to turn off cookies in your browser settings although parts of our website may not work as they should.