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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
Hassle free returns
Please note the below returns policy for online orders only. How Do I Return An Item?If you decide within 14 days of receiving your order that you do not wish to keep the item you can return it to us for a refund. You have another 14 days to return the goods once we are aware of the return. However, the item must be unused, undamaged, in the original packaging with tags still attached and returned to us at your own cost.
Bits are not sold on a trial basis and we can not refund or accept returns or exchanges on used bits.Riding Hats, Air Jackets and Body Protectors are non returnable for health and safety reasons. Please only purchase if you are sure of your size, we do offer a fitting service to ensure the correct item is purchased. We cannot accept safety wear back once it has left the store as we cannot vouch for its integrity or use once it has left our premises.
You should be aware that you are responsible for the transit of the item back to us, if we do not receive it or it is damaged in transit we will not be able to offer a full refund. For this reason, we recommend using a registered shipping service with appropriate insurance. Once we have received the item and providing it remains unused and undamaged and in its original packaging, we will process a full refund to you within a maximum of 7 days from receipt of the item at our warehouse. (usually a lot quicker) Please note, we can only refund the item purchase price, not the cost of returning the item to us, unless the item is faulty or damaged.
What If My Item Is Damaged Or Faulty?We are really sorry to hear this, we endeavour to make sure that all purchases leave our store in perfect condition and our aim is to deliver the product exactly as described and in full working order. Very occasionally due to either damage in transit or a defect in manufacturing you may need to return a damaged or faulty item to us. If this is the case please could you contact us either by phone or email (details below) within 3 days of receipt of delivery, so that we can liaise with you as to the best route forward. The most likely scenario is that we will ask you to return the item and as soon as we can confirm the item is damaged will refund the postage and either send a replacement or refund your purchase costs.
For more help, telephone: +44 (0) 1233 740270 or complete the returns form below:
Orders Purchased Using KlarnaUnfortunately, due to Klarna's terms and conditions, we are unable to accept orders back for an exchange when purchased via Klarna. These orders can only be refunded back to Klarna for them to then reimburse your account.
Season:Core
Brand:Red Gorilla
Code:RGSTEP.R
The Step Up from Red Gorilla® is loaded with useful features.
Folded: H: 97cm W: 47cm D: 20.5Open: H: 87cm W: 47cm D: 72cmTop Step height when open: 70cm