Saddlesdane Equestrian Supplies Privacy Policy & Cookies
We are committed to protecting and respecting your privacy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.saddlesdane.co.uk (“our site”) you are accepting and consenting to the practices described in this policy.
In this privacy policy “we”, “us” and “our” refer to Saddlesdane Equestrian Supplies, registered in England & Wales, company no. 15455386. We are registered to Saddlesdane Equestrian Supplies LTD, Ashford Rd, Faversham, Kent, ME13 0NX. Our registered VAT number is 461590095.
We welcome your views about our website and our Privacy Policy.If you wish to contact us with any queries or comments please send us an email to sales@saddlesdane.co.uk or call 01233 740270
Information We May Collect From You
Information you give us:
There are various ways you can provide us with information when browsing our website, including, filling in an online form on our website, subscribing to our newsletter service or corresponding with us by phone, email or otherwise.
Personal information, including but not limited to, your name, email address and postal address must be provided to register on our website or place an order with us.
Financial and/or credit card information is only provided at the point of placing an order, and you may choose to use a third party organisation (for example Paypal) to process the transaction instead of providing this information in the checkout screen.
You may also provide personal information to us to enter competitions, promotions, social media, surveys or to report a problem with our website.
Information we collect about you:
When you visit our website we may automatically collect technical information, including, IP address, browser type, time zone, browser plug-ins, operating system and platform
Whilst you browse we may also collect data on where you found our website, date and time you visited our website, pages visited, products searched for, download errors, length of time per page and page interaction information. The majority of this information is collected automatically by Google Analytics, their privacy policy can be found here https://policies.google.com/privacy
Information we receive from other sources:
We may also receive information about you if you have used another website we operate, shopped in store or utilised our social media pages.
We work closely with third party organisations (including payment providers, delivery services, credit reference agencies and analytics providers) who may also pass information to us.
Payment information is not stored by our website or viewed by anyone at Saddlesdane Equestrian Supplies.Payment is completely secure and dealt with by our payment provider Worldpay. Please visit their website www.worldpay.com/en-gb/privacyif you require more information on how your card details will be processed. Our card processing services are fully PCI compliant.
How do we process your information?
We Process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
Purposes For Which We Will Use Your Personal Information
| It will be necessary for the performance of the contract between you and us |
| To manage your queries or complaints | It will be necessary for the performance of the contract between you and us |
| To notify you about changes to our terms of sale or this privacy policy | It will be necessary for our legitimate business interests, namely to ensure you are aware of our current terms and conditions |
| To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, to allow you to participate in interactive features of our service, when you choose to do so, to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you and to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them | It will be necessary for our legitimate business interests to ensure you receive the best experience possible when accessing and using our website. We will comply with our cookie policy when processing this information |
| To enable you to participate in a prize draw, competition or complete a survey | It will be necessary for our legitimate business interests, namely to study how customers use our products, to develop them and help grow our business |
| To create customer profile types that are used to help identify new customers from other sources. These profiles DO NOT contain personal data. | This will be done after you give your consent for us to do.
Your consent can be withdrawn by changing your preferences using the My Account functionality on our website. |
| To provide you with information about special offers and other products we sell that are similar to those that you have already received from us (which may include some 'profiling' to ensure you only receive information that we believe is relevant to you) | Where you have previously received marketing communications from us, then it will be necessary for our legitimate business interests, namely to ensure you continue to receive communications that you have previously agreed to receive.
In all other cases, we will only do this if you give us your consent |
| To prevent customers from trading with Saddlesdane Equestrian Supplies who have been abusive or who have abused or misused the products and/or services that we supply. | It will be necessary for our legitimate business interests, namely to prevent the misuse of our products or services |
| To prevent customers from trading with Saddlesdane Equestrian Supplies who have been fraudulent and to pass their details on the relevant legal/regulatory organisation. | It will be necessary in the public interest to help prevent fraudulent or dishonest behaviour. |
| To notify you when you have products in your basket that have not been through the ordering process | It will be necessary for our legitimate business interests, namely to ensure we provide the quality of service you expect from us |
| To contact you to undertake customer satisfaction surveys, invite you to provide product reviews or for market research. | It will be necessary for our legitimate business interests, namely to develop products, services, applications and designs that attract and retain customers, improving customer interaction with our sites. |
Cookies Policy
A cookie is a small file of text which we transfer to your hard drive through your web browser, where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone.It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier.
These pieces of information are used to improve services for you through, for example:
- Enabling a service to recognise your device so you don't have to give the same information several times during one task
- Recognising that you may already have given a username and password so you don't need to do it for every web page requested
- Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.
Our use of cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.
Learn how toremove cookies set on your device.
There are two types of cookie you may encounter when using Saddlesdane Equestrian Supplies :
First party cookies:these are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies:these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
First party cookies
*Saddlesdane Equestrian Supplies uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.
We will endeavour to let you know before we store a cookie on your computer.
Our Own PERSISTANT cookies
Name | Purpose | Typical content |
_Session | This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website. | It is an anonymous customer ID cookie,so we do not save any specific data about you at all, just a unique _Session reference number |
Cookies set by Saddlesdane Equestrian Supplies website
Name | Purpose | Expires |
ASP.NET_SessionId
HttpReferer
Referer
dd_object | These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us. | Expires on exit |
Third party cookies
We use a number of suppliers who may also set cookies on their websites' on its behalf. Saddlesdane Equestrian Supplies do not control the dissemination of these cookies. You should check the third party websites for more information about these.
Provider | Name | Purpose | More Info |
Google Analytics
| _utma
_utmb
_utmc
_utmz | These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information. | Google Privacy policy |
Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!
If you have any questions about our cookies policy or feedback please contact us on 01233 740270 or via our contact us page link at the top of the page.
A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.
Learn how to remove cookies set on your device.
There are two types of cookie you may encounter when using Saddlesdane Equestrian Supplies :
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
*Saddlesdane Equestrian Supplies uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.
We will endeavour to let you know before we store a cookie on your computer.
We use a number of suppliers who may also set cookies on their websites' on its behalf. Saddlesdane Equestrian Supplies do not control the dissemination of these cookies. You should check the third party websites for more information about these.
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!
If you have any questions about our cookies policy or feedback please contact us on 01233 740270 or via our contact us page link at the top of the page.