Please note the below returns policy for online orders only.
How Do I Return An Item?
If you decide within 28 days of receiving your order that you do not wish to keep the item you can return it to us for a refund. However, the item must be unused, undamaged, in the original packaging with tags still attached and returned to us at your own cost.
Bits are not sold on a trial basis and we can not refund or accept returns or exchanges on used bits.
You should be aware that you are responsible for the transit of the item back to us, if we do not receive it or it is damaged in transit we will not be able to offer a full refund. For this reason, we recommend using a registered shipping service with appropriate insurance. Once we have received the item and providing it remains unused and undamaged and in its original packaging, we will process a full refund to you within a maximum of 14 days from receipt of the item at our warehouse. (usually a lot quicker) Please note, we can only refund the item purchase price, not the cost of returning the item to us, unless the item is faulty or damaged.
Refunds within the statutory period are made in line with the Consumer Contract Regulations.
Please send all Returns to:
Returns Dept, Saddlesdane Equestrian Supplies LTD, Ashford Rd, Favershame, Kent, ME13 0NXIt is essential that you include a covering note with your parcel, telling us:
- Your Original Order Number,
- Your Name and Contact Phone Number,
- Whether you would like a Refund or an Exchange (and what you might require in exchange).
What If My Item Is Damaged Or Faulty?
We are really sorry to hear this, we endeavour to make sure that all purchases leave our store in perfect condition and our aim is to deliver the product exactly as described and in full working order. Very occasionally due to either damage in transit or a defect in manufacturing you may need to return a damaged or faulty item to us. If this is the case please could you contact us either by phone or email (details below) within 3days of receipt of delivery, so that we can liaise with you as to the best route forward. The most likely scenario is that we will ask you to return the item and as soon as we can confirm the item is damaged will refund the postage and either send a replacement or refund your purchase costs.
For more help, telephone: +44 (0) 1233 740270 or complete the returns form below:
Orders Purchased Using Klarna
Unfortunately, due to Klarna's terms and conditions, we are unable to accept orders back for an exchange when purchased via Klarna. These orders can only be refunded back to Klarna for them to then reimburse your account.