HOW DO I RETURN AN ITEM?
If you decide within 28 days of receiving your order that you do not wish to keep the item you can return it to us for a refund. However, the item must be unused, undamaged, in the original packaging and returned to us at your own cost.
Bits are not sold on a trial basis and we can not refund or accept returns or exchanges on used bits.
You should be aware that you are responsible for the transit of the item back to us, if we do not receive it or it is damaged in transit we will not be able to offer a full refund. For this reason, we recommend using a registered shipping service with appropriate insurance. Once we have received the item and providing it remains unused and undamaged and in its original packaging, we will process a full refund to you within a maximum of 14 days from receipt of the item at our warehouse. (usually a lot quicker) Please note, we can only refund the item purchase price, not the cost of returning the item to us, unless the item is faulty or damaged.
WHAT IF MY ITEM IS DAMAGED OR FAULTY?
We are really sorry to hear this, we endeavour to make sure that all purchases leave our store in perfect condition and our aim is to deliver the product exactly as described and in full working order. Very occasionally due to either damage in transit or a defect in manufacturing you may need to return a damaged or faulty item to us. If this is the case please could you contact us either by phone or email (details below) at your earliest convenience so that we can liaise with you as to the best route forward. The most likely scenario is that we will ask you to return the item and as soon as we can confirm the item is damaged will refund the postage and either send a replacement or refund your purchase costs.
For more help, telephone: +44 (0) 1233 740270 or complete the returns form below:
WHERE TO SEND RETURNS? Saddlesdane Equestrian Supplies- (Returns) Ashford Road Badlesmere Kent ME13 0NX